Dormpop Return Policy

Return & Exchange Policy

At Dormpop, we want you to be absolutely obsessed with your space. We take huge pride in our Small Batch Sustainability model and the artisan craftsmanship behind every piece.

We operate differently from traditional retailers. Our products are made to order and shipped directly from our production partners in India as part of our commitment to a more thoughtful, sustainable business model.

Because we do not carry ready-made inventory, maintain a domestic warehouse, or hold stock for immediate resale, each order is produced specifically for the customer after it is placed. This allows us to reduce overproduction, avoid excess inventory, and offer a more curated assortment without the waste created by traditional retail stocking models.

Returns are accepted on eligible items within 14 days of delivery, provided the items are unused, unwashed, undamaged, and returned in their original packaging.

Because our items are made to order and shipped internationally, all approved returns are subject to a 20% restocking and freight recovery fee. This fee helps offset the non-refundable costs associated with production handling, international freight, oversized packaging, inspection, processing, and restocking.

Return shipping is the responsibility of the customer. Original shipping costs, including the actual outbound shipping cost for orders that received complimentary or free shipping at checkout, are non-refundable.

Once your return is received and inspected, we will issue a refund to the original form of payment, less the 20% restocking and freight recovery fee, any non-refundable shipping costs, and any applicable return shipping charges.

All returns must be shipped through our approved return process with tracking. We do not accept in-person drop-offs, local deliveries, or customer-arranged returns at any return address.

The Essentials

Return Window: You have 14 days from the date of delivery to request a return.
Condition: To be eligible for a return, items must be in the same condition you received them—unwashed, unused, and in their original packaging.
Monogrammed & Custom Items: Since these pieces are personalized just for you, all custom monogrammed items are Final Sale and cannot be returned or exchanged.
Restocking Fee: Because our items are made to order and shipped internationally, all approved returns are subject to a 20% restocking and freight recovery fee.

How to Start a Return

To start a return, please reach out to our team at [Insert Email Address].

Include your Order Number and the reason for the return.
Our US-based support team in NY or Georgia will review your request and provide you with the return shipping instructions.
Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damages & Issues

We put every order through a rigorous quality check before it leaves our artisans in India, but we know things can happen during the flight!

Please inspect your order upon arrival. If an item is defective, damaged, or if you receive the wrong thing, contact us immediately. We’ll make it right—on us.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Remember, it can take some time for your bank or credit card company to process and post the refund!

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This helps us manage our small-batch inventory more accurately!